Cali A. Thompson

Retain by TrueML • 14th August 2024

From Summer Vacations to Back-to-School, Consumer Debt is Rolling Over—Catch Customers Before Deeper Delinquency

Before consumers start spending on holiday wish-lists, businesses need to take this opportunity to engage past-due customers before they roll into further delinquency.Let’s take a look at the numbers behind summer debt, adding on back-to-school costs, and how to communicate with delinquent consumers before Q4.

Crowdfund Insider • 11th August 2024

Crowdfund Insider - Digital Debt Collection Fintech TrueAccord Reports That Consumers Earn Insufficient Incomes, Struggle To Keep Up With Inflation

According to insights shared by TrueAccord, the spending divide leads “to a divide on what consumers are going into delinquency for—so what’s the best way to engage and secure repayment when consumers’ financial situations and outlooks are so split?”

TrueAccord • 1st August 2024

Case Study - Online Lender Achieves Better Collections and Consumer Experience Across Borrower Lifecycle with TrueAccord

TrueAccord proved more effective for one online lender’s late-stage collections and overall empathetic approach to financial services.

Retain by TrueML • 31st July 2024

Digital Customer Engagement Operations: Pros and Cons of Building vs Buying

Scaling customer communications requires investment in digital transformation, but should your business tackle building a program in-house or work with a third-party partner?

TrueAccord Blog • 25th July 2024

Understanding the Consumer Spending Split and How to Recover More Across the Divide

Spending divide. Split-spending patterns. A tale of two consumers. Two-speed economy—how does this impact debt collection? Our new blog looks at current spending trends and effective collection strategies no matter where your customers land.

Retain by TrueML • 24th July 2024

Avoid the Forever Stamp Cost Bump and Engage Delinquent Accounts Better Digitally

Co-authored with expert Seth Peters, learn what you need to know about the rising price of stamps and a cost-effective alternative to paper mail for sending these required notices.

Retain by TrueML • 10th July 2024

FAQs: Switching from Initial Demand Letters to Electronic Validation Notices

Frequently asked questions about sending electronic validation notices (EVNs) compared to initial demand letters or model validation notices.

Retain by TrueML • 24th June 2024

Neobank Reduces Cost, Improves Performance: Retain’s Digital-First Approach Beats Call-and-Collect

Retain’s digital-first approach beats call-and-collect for online-only bank’s delinquent customer communications.

TrueAccord Blog • 20th June 2024

A Busy Summer for the CFPB—And Consumers Will Benefit in the Long Run

It’s a busy summer for the Consumer Financial Protection Bureau (CFPB)—Supreme Court rulings, fine print warnings, new registries, and more—all to better protect consumers’ financial health and wellbeing.

Retain by TrueML • 13th June 2024

Why Switch from Initial Demand Letters to Electronic Validation Notices? Compliance, Cost, and Consumer Preferences

Can businesses and law firms send required validation notices via email and still be fully compliant? Yes!

TrueAccord Blog • 5th June 2024

The Roller Coaster of Consumer Spending, the Whiplash of Consumer Sentiment, and How to Effectively Engage for Collections

The first half of 2024 has been a rollercoaster for both consumer spending and sentiment—and debt collection strategies are along for the ride.

Retain by TrueML • 30th May 2024

Case Study - Neobank Reduces Cost Per Account by 40% Using Retain for Digital Customer Engagement in Debt Collection

In a head-to-head comparison, using Retain’s digital-first engagement approach cut one neobank’s cost per account by 40% beating traditional call-and-collect.

TrueAccord • 16th May 2024

Social Media - By the Numbers

The numbers speak for themselves: TrueAccord's digital-first debt collection beats call-and-collect for leading telecoms.

TrueAccord Blog • 1st May 2024

Digital-First Debt Collection Delivers 35% Liquidation Increase for Leading Telecoms

35% increase in liquidation rates—you read that right! In our new blog, find out how leading telecoms improved their late-stage debt collection with TrueAccord’s digital-first solutions.

TrueAccord • 25th April 2024

Case Study - Leading Telecoms See Up To 35% Liquidation Increase Switching to TrueAccord for Digital-First, Omnichannel Debt Collection

The telecommunications industry has evolved and call-and-collect debt recovery can’t keep up—but TrueAccord’s digital-first approach delivers a more effective way to collect.

Retain by TrueML • 3rd April 2024

Credit Unions Face Challenges—and Opportunities—Engaging Past-Due Members

There’s a better way for credit unions to engage and empower their members to repay their loans—and it starts with better communication delivery.

Retain by TrueML • 26th March 2024

eBook - The Credit Unions’ Guide to Digital Engagement for Past-Due Members

Learn about digital-first engagement through optimized delivery platforms designed with credit unions’ dedication to member experience.

InsideARM • 18th March 2024

How Consumer Credit Trends Impact Debt Collection in 2024

Households took on more debt at the end of last year and we’re seeing loans increasingly going bad, leading to a shift in consumer spending for 2024.

TrueAccord Blog • 5th March 2024

How Consumer Credit Trends Impact Debt Collection in 2024

Today’s current economic climate is already influencing consumer spending and credit in 2024, and is becoming a hot topic for businesses seeking to engage past-due customers.

Retain by TrueML • 22nd February 2024

What Can Today's Economic Conditions Tell Us About the Outlook for 2024?

What can today's economic conditions tell us about the consumer financial outlook and how can they create opportunities for businesses to bolster their customer relationships? Here are some key insights from our recent webinar, Understanding Consumer Credit Trends in 2024.