Cali A. Thompson

Retain Blog • 30th October 2024

Law Firms Reduce Cost to Collect, Increase Liquidation and Engagement with Retain

From pre-suit to post-judgment, Retain offers SaaS solutions to support law firms' consumer communications from start to finish.

TrueAccord • 24th October 2024

Case Study - TrueAccord Delivers Industry-Leading Engagement, Repayment for Scale-Up BNPL

One Buy Now, Pay Later (BNPL) overcomes the challenges of late-stage debt collection with a cost-effective, scalable, and consumer-friendly approach by TrueAccord.

TrueAccord Blog • 17th October 2024

Consumers Prefer Self-Serve Options for Debt Repayment—and Businesses Cannot Afford to Ignore Consumer Preferences - TrueAccord Blog

Take a deep dive into consumer preferences when it comes to handling payments and account management via self-service—and why organizations cannot ignore the numbers.

Retain Blog • 15th October 2024

Client Success Story: Improved Repayments by Adding SMS Channel to Digital Communications for Delinquent Customers

Discover how one client achieved better repayment rates by adding SMS to their delinquent consumer communication mix.

TrueAccord Blog • 7th October 2024

The Low Friction Way For Consumers to Repay: Self-Serve Options for Debt Collection

Better customer engagement strategies help businesses recover more debt—and self-serve options are an empowering way to get consumers back on track.

TrueAccord • 3rd October 2024

eBook - Self-Serve Portal: The Low Friction Way for Consumers to Repay Debt

The low friction way to get consumers to repay—discover why TrueAccord’s Self-Serve Portal makes it easy for businesses and consumers to resolve delinquencies.

Retain Blog • 24th September 2024

Subprime Lender Sees Better Consumer Engagement Rates and Repayment Rates Using Retain

Better repayment and engagement rates—this client success story dives into the impressive results.

TrueAccord Blog • 12th September 2024

Client Success Story: Online Lender Achieves 30% Better Late-Stage Collection Result Through Empathetic, Omnichannel Approach

TrueAccord proved more effective for late-stage collections and better aligned with online lender’s empathetic approach to financial services.

Retain by TrueML • 11th September 2024

Case Study - Subprime Lender Recovers $870,000 Monthly Using Retain's Digital-First Outreach to Delinquent Borrowers

New case study numbers speak for themselves: $870,000 recovered monthly using Retain’s digital-first outreach to delinquent borrowers.

Retain Blog • 14th August 2024

From Summer Vacations to Back-to-School, Consumer Debt is Rolling Over—Catch Customers Before Deeper Delinquency

Before consumers start spending on holiday wish-lists, businesses need to take this opportunity to engage past-due customers before they roll into further delinquency.Let’s take a look at the numbers behind summer debt, adding on back-to-school costs, and how to communicate with delinquent consumers before Q4.

Crowdfund Insider • 11th August 2024

Crowdfund Insider - Digital Debt Collection Fintech TrueAccord Reports That Consumers Earn Insufficient Incomes, Struggle To Keep Up With Inflation

According to insights shared by TrueAccord, the spending divide leads “to a divide on what consumers are going into delinquency for—so what’s the best way to engage and secure repayment when consumers’ financial situations and outlooks are so split?”

TrueAccord • 1st August 2024

Case Study - Online Lender Achieves Better Collections and Consumer Experience Across Borrower Lifecycle with TrueAccord

TrueAccord proved more effective for one online lender’s late-stage collections and overall empathetic approach to financial services.

Retain Blog • 31st July 2024

Digital Customer Engagement Operations: Pros and Cons of Building vs Buying

Scaling customer communications requires investment in digital transformation, but should your business tackle building a program in-house or work with a third-party partner?

TrueAccord Blog • 25th July 2024

Understanding the Consumer Spending Split and How to Recover More Across the Divide

Spending divide. Split-spending patterns. A tale of two consumers. Two-speed economy—how does this impact debt collection? Our new blog looks at current spending trends and effective collection strategies no matter where your customers land.

Retain Blog • 24th July 2024

Avoid the Forever Stamp Cost Bump and Engage Delinquent Accounts Better Digitally

Co-authored with expert Seth Peters, learn what you need to know about the rising price of stamps and a cost-effective alternative to paper mail for sending these required notices.

Retain Blog • 10th July 2024

FAQs: Switching from Initial Demand Letters to Electronic Validation Notices

Frequently asked questions about sending electronic validation notices (EVNs) compared to initial demand letters or model validation notices.

Retain Blog • 24th June 2024

Neobank Reduces Cost, Improves Performance: Retain’s Digital-First Approach Beats Call-and-Collect

Retain’s digital-first approach beats call-and-collect for online-only bank’s delinquent customer communications.

TrueAccord Blog • 20th June 2024

A Busy Summer for the CFPB—And Consumers Will Benefit in the Long Run

It’s a busy summer for the Consumer Financial Protection Bureau (CFPB)—Supreme Court rulings, fine print warnings, new registries, and more—all to better protect consumers’ financial health and wellbeing.

Retain Blog • 13th June 2024

Why Switch from Initial Demand Letters to Electronic Validation Notices? Compliance, Cost, and Consumer Preferences

Can businesses and law firms send required validation notices via email and still be fully compliant? Yes!

TrueAccord Blog • 5th June 2024

The Roller Coaster of Consumer Spending, the Whiplash of Consumer Sentiment, and How to Effectively Engage for Collections

The first half of 2024 has been a rollercoaster for both consumer spending and sentiment—and debt collection strategies are along for the ride.