Cali A. Thompson

TrueAccord Blog • 19th March 2025

Keeping Up with Compliance in a Patchwork of Regulations - TrueAccord Blog

Debt collection is a complex, evolving industry, and compliance with the myriad of federal, state, and local laws is an ongoing challenge for organizations in the field.

TrueAccord Blog • 4th March 2025

Balancing Compliance and Consumer Experience in Digital Debt Collection: Best Practices to Navigate the 2025 Landscape - TrueAccord Blog

Over the past several years, federal and state regulators have started raising red flags about a significant trend in the debt collection industry: companies failing to deliver positive experiences for consumers or properly manage complaints and disputes. With growing scrutiny from agencies like the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and even the White House, it’s clear that ensuring a good consumer experience is no longer just a best practice—it’s a...

Retain Blog • 25th February 2025

Credit Unions & Collections in 2025: Solving Challenges from Increased Delinquencies with Machine Learning-Driven SaaS Solutions

Take a closer look at the delinquency and debt collection challenges credit unions must navigate in 2025.

TrueAccord Blog • 21st February 2025

Legal & Compliance Webinar Recap: Key 2024 Takeaways That Impact the Collections Industry in 2025 - TrueAccord Blog

Keeping up with compliance in the debt collection industry can be a challenge—especially as artificial intelligence, machine learning, and other advanced technologies sweep through both the business and consumer sectors.

TrueAccord Blog • 18th February 2025

Using Letters in Omnichannel Debt Collection—Keeping Up with Compliance - TrueAccord Blog

Direct mail is the old-school method for reaching consumers regarding their debt, but over time several factors have reduced the effectiveness of letters in collection communications.

TrueAccord Blog • 6th February 2025

Using Calling in Omnichannel Debt Collection—Don't Hang Up the Phones Just Yet - TrueAccord Blog

With consumer preferences leaning more and more towards digital communications, it can be easy to consider call centers for debt collection as a thing of the past. But phone calls serve a valuable purpose in a fully omnichannel approach, in more ways than you may think.

Retain Blog • 4th February 2025

Make the Most of Tax Season with Digital Engagement for Delinquent Customers

Tax season is underway—and so should your customer engagement strategy to recoup delinquent funds.

TrueAccord Blog • 27th January 2025

Using SMS in Omnichannel Debt Collection—Digital Strategy Beyond Email - TrueAccord Blog

For consumer engagement in debt collection, many organizations and agencies have moved away from outbound calling—but don’t discount reaching out to consumers’ phones just yet! Text messaging (referred to as SMS or short message service) is becoming a favored method for consumers to receive business communications.

Retain Blog • 23rd January 2025

Reduce Costs While Collecting More With Retain’s Digital-First, Multi-channel Strategies

Collecting on early-stage delinquencies is important for businesses across industries, especially when considering that delinquencies and consumer debt balances are on the rise: the average consumer owes $104,215 in debt.

TrueAccord Blog • 15th January 2025

Using Email in Omnichannel Debt Collection—Set Up for Success Before Hitting "Send" - TrueAccord Blog

Learn how creditors and collectors can strategically leverage email in debt collection communications to enhance engagement, maintain compliance, and drive repayments.

Retain Blog • 15th January 2025

Retain’s Information Security Management System is ISO 27001 Certified

Protecting sensitive data and maintaining the trust of our clients and their consumers is paramount, so Retain by TrueML Products is proud to share our official ISO 27001 certification.

Retain Blog • 13th January 2025

Help Delinquent Customers Prioritize Repayments Post-Holidays

New year, new you? That’s not the case financially for many consumers—January doesn’t magically erase the debts and past-due bills from the previous year.

TrueAccord Blog • 7th January 2025

Omnichannel vs. Multi-channel Communications in Debt Collection: What's the Difference and Why Does It Matter? - TrueAccord Blog

The terms “omnichannel” and “multi-channel” are frequently used to describe consumer outreach strategies, and while they may sound similar, the differences between these approaches are crucial, especially for effective debt collection.

Retain Blog • 7th January 2025

Managing Delivery and Deliverability in Digital Debt Collection

Did you know one of the most common reasons for missing a payment is because delinquent customers simply forget to pay their bill?

TrueAccord Blog • 23rd December 2024

Client Success Story: Fintech Recovers $500k Partnering with TrueAccord Within First Nine Months of 2024 - TrueAccord Blog

As one fintech grew, so did the challenges associated with managing past due accounts—a crucial aspect of maintaining a healthy financial operation.

Retain Blog • 12th December 2024

How Law Firms Can Optimize 2025 Operations Budget with Retain’s Digital Communication Platform

Any law firm that has a collections program would benefit from digital customer engagement methods that lower their servicing costs per file while generating more customer engagement, leading to increased revenue potential and earning more placements from clients.

TrueAccord Blog • 11th December 2024

How Holiday Spending Trends Should Influence Your 2025 Debt Collection Strategy - TrueAccord Blog

It’s that time of year again—the season of giving, which has landed nearly half (47%) of consumers in debt thanks to holiday spending in the past.

Retain Blog • 18th November 2024

4 Ways to Optimize Your Operations Budget in 2025 with Retain’s Digital Delivery SaaS Solutions

Work smarter, not harder to engage better and recover faster with Retain by TrueML Products.

TrueAccord Blog • 13th November 2024

Client Success Story: TrueAccord Delivers Industry-Leading Engagement, Repayment for Scale-Up BNPL - TrueAccord Blog

With its growing popularity, one Buy Now, Pay Later (BNPL) faced challenges with the complexity of managing late-stage collection—a hurdle many start-ups face since the majority of a scaling company’s resources are dedicated to bottom-line business goals rather than debt collection.

Retain Blog • 13th November 2024

Client Success Story: Top 10 Bank Sees 1000 BP Roll Rate Improvement Using Retain for Delinquency Communications

Take a look at one bank’s multiple collection challenges, how Retain by TrueML Products uniquely cleared these hurdles, and the impressive results that followed.