TrueAccord Blog • 20th June 2024

A Busy Summer for the CFPB—And Consumers Will Benefit in the Long Run

It’s a busy summer for the Consumer Financial Protection Bureau (CFPB)—Supreme Court rulings, fine print warnings, new registries, and more—all to better protect consumers’ financial health and wellbeing.

Retain by TrueML • 13th June 2024

Why Switch from Initial Demand Letters to Electronic Validation Notices? Compliance, Cost, and Consumer Preferences

Can businesses and law firms send required validation notices via email and still be fully compliant? Yes!

TrueAccord Blog • 5th June 2024

The Roller Coaster of Consumer Spending, the Whiplash of Consumer Sentiment, and How to Effectively Engage for Collections

The first half of 2024 has been a rollercoaster for both consumer spending and sentiment—and debt collection strategies are along for the ride.

Retain by TrueML • 30th May 2024

Case Study - Neobank Reduces Cost Per Account by 40% Using Retain for Digital Customer Engagement in Debt Collection

In a head-to-head comparison, using Retain’s digital-first engagement approach cut one neobank’s cost per account by 40% beating traditional call-and-collect.

TrueAccord Blog • 1st May 2024

Digital-First Debt Collection Delivers 35% Liquidation Increase for Leading Telecoms

35% increase in liquidation rates—you read that right! In our new blog, find out how leading telecoms improved their late-stage debt collection with TrueAccord’s digital-first solutions.

TrueAccord • 25th April 2024

Case Study - Leading Telecoms See Up To 35% Liquidation Increase Switching to TrueAccord for Digital-First, Omnichannel Debt Collection

The telecommunications industry has evolved and call-and-collect debt recovery can’t keep up—but TrueAccord’s digital-first approach delivers a more effective way to collect.

Retain by TrueML • 3rd April 2024

Credit Unions Face Challenges—and Opportunities—Engaging Past-Due Members

There’s a better way for credit unions to engage and empower their members to repay their loans—and it starts with better communication delivery.

Retain by TrueML • 26th March 2024

eBook - The Credit Unions’ Guide to Digital Engagement for Past-Due Members

Learn about digital-first engagement through optimized delivery platforms designed with credit unions’ dedication to member experience.

InsideARM • 18th March 2024

How Consumer Credit Trends Impact Debt Collection in 2024

Households took on more debt at the end of last year and we’re seeing loans increasingly going bad, leading to a shift in consumer spending for 2024.

TrueAccord Blog • 5th March 2024

How Consumer Credit Trends Impact Debt Collection in 2024

Today’s current economic climate is already influencing consumer spending and credit in 2024, and is becoming a hot topic for businesses seeking to engage past-due customers.

Retain by TrueML • 22nd February 2024

What Can Today's Economic Conditions Tell Us About the Outlook for 2024?

What can today's economic conditions tell us about the consumer financial outlook and how can they create opportunities for businesses to bolster their customer relationships? Here are some key insights from our recent webinar, Understanding Consumer Credit Trends in 2024.

TrueAccord Blog • 7th February 2024

TrueAccord’s Digital-First Engagement Out-Performs Call-and-Collect for National Bank’s Late-Stage Debt Recovery

For late-stage debt collection, TrueAccord proved the digital-first approach is more effective than call-and-collect for one national bank.

TrueAccord Blog • 31st January 2024

Declining RPC Rates, Rising Consumer Complaints: Why Outbound Calling for Debt Collection Won’t Work in 2024

Declining right-party contacts rates and rising consumer complaints will make call-and-collect for debt recovery harder than ever before.

Retain by TrueML • 25th January 2024

Financial Wellness Month: How to Support Your Customers’ Financial Wellness Year-Round

January is National Financial Wellness Month, but there are ways businesses can support their customers' financial wellness throughout the year. Why is this an important goal and what can your business do to help?

TrueAccord • 23rd January 2024

Case Study - Digital-First Engagement Out-Performs Call-and-Collect for National Bank's Late-Stage Debt Recovery

Through the Champion-Challenger model, TrueAccord’s digital-first approach consistently out-performed traditional call-and-collect for a well-established national bank. Read the case study to find out how»»

Juggle • 4th January 2024

Honoring My Father's Legacy | Juggle Tribe

Life's journey is not just about reaching a destination. It's about the moments you experience and the legacy you leave behind. This life lesson certainly hit home for John Cornelsen when his father passed away.

Juggle • 28th December 2023

The Selfie Project | Juggle Tribe

For Bo's 50th birthday, he had a very special project that involved taking selfies with over one hundred of his loved ones.

Retain by TrueML • 14th December 2023

eBook - Email Deliverability: Don't Miss the Mark Delivering Your Customer Communications

Are your email communications missing the mark (aka your customer’s inbox)? A good email delivery rate is important, but measuring email deliverability is critical to hit the engagement bullseye.

Retain by TrueML • 6th December 2023

Cut Through the Communication Clutter This Holiday Season

Between Thanksgiving, Black Friday and Cyber Monday, companies sent more than 317 million emails to consumers. How do you overcome the masses and break through the cluttered inboxes?

TrueAccord • 9th November 2023

eBook - How to Evaluate a Debt Collection Partner: Top 10 Questions to Ask

Whether vetting a new third-party debt collection provider or re-evaluating a current vendor, these 10 questions will help determine if your partner is delivering optimal recovery for your late stage delinquencies.