Law Firms Reduce Cost to Collect, Increase Liquidation and Engagement with Retain
From pre-suit to post-judgment, Retain offers SaaS solutions to support law firms' consumer communications from start to finish.
Cali A. Thompson
In the digital marketing world, I have worn quite a few hats: content writer, digital strategist, project manager, and more. Currently, I am the Senior Content Manager for a growing Fintech firm. Outside of my 9-to-5, I am co-owner and Head of Marketing of a circus studio, Lache Movement Co., in Austin, TX. I am also a semi-avid blogger when I get those rare free moments.
Long story short, I'm a Marketing Maven always ready to learn, lead, and levitate beyond your expectations.
Recent Published Work
Case Study - TrueAccord Delivers Industry-Leading Engagement, Repayment for Scale-Up BNPL
One Buy Now, Pay Later (BNPL) overcomes the challenges of late-stage debt collection with a cost-effective, scalable, and consumer-friendly approach by TrueAccord.
Consumers Prefer Self-Serve Options for Debt Repayment—and Businesses Cannot Afford to Ignore Consumer Preferences - TrueAccord Blog
Take a deep dive into consumer preferences when it comes to handling payments and account management via self-service—and why organizations cannot ignore the numbers.
Client Success Story: Improved Repayments by Adding SMS Channel to Digital Communications for Delinquent Customers
Discover how one client achieved better repayment rates by adding SMS to their delinquent consumer communication mix.
The Low Friction Way For Consumers to Repay: Self-Serve Options for Debt Collection
Better customer engagement strategies help businesses recover more debt—and self-serve options are an empowering way to get consumers back on track.
eBook - Self-Serve Portal: The Low Friction Way for Consumers to Repay Debt
The low friction way to get consumers to repay—discover why TrueAccord’s Self-Serve Portal makes it easy for businesses and consumers to resolve delinquencies.
Subprime Lender Sees Better Consumer Engagement Rates and Repayment Rates Using Retain
Better repayment and engagement rates—this client success story dives into the impressive results.
Client Success Story: Online Lender Achieves 30% Better Late-Stage Collection Result Through Empathetic, Omnichannel Approach
TrueAccord proved more effective for late-stage collections and better aligned with online lender’s empathetic approach to financial services.
Case Study - Subprime Lender Recovers $870,000 Monthly Using Retain's Digital-First Outreach to Delinquent Borrowers
New case study numbers speak for themselves: $870,000 recovered monthly using Retain’s digital-first outreach to delinquent borrowers.
From Summer Vacations to Back-to-School, Consumer Debt is Rolling Over—Catch Customers Before Deeper Delinquency
Before consumers start spending on holiday wish-lists, businesses need to take this opportunity to engage past-due customers before they roll into further delinquency.Let’s take a look at the numbers behind summer debt, adding on back-to-school costs, and how to communicate with delinquent consumers before Q4.
Case Study - Online Lender Achieves Better Collections and Consumer Experience Across Borrower Lifecycle with TrueAccord
TrueAccord proved more effective for one online lender’s late-stage collections and overall empathetic approach to financial services.
Digital Customer Engagement Operations: Pros and Cons of Building vs Buying
Scaling customer communications requires investment in digital transformation, but should your business tackle building a program in-house or work with a third-party partner?
Understanding the Consumer Spending Split and How to Recover More Across the Divide
Spending divide. Split-spending patterns. A tale of two consumers. Two-speed economy—how does this impact debt collection? Our new blog looks at current spending trends and effective collection strategies no matter where your customers land.
Avoid the Forever Stamp Cost Bump and Engage Delinquent Accounts Better Digitally
Co-authored with expert Seth Peters, learn what you need to know about the rising price of stamps and a cost-effective alternative to paper mail for sending these required notices.
FAQs: Switching from Initial Demand Letters to Electronic Validation Notices
Frequently asked questions about sending electronic validation notices (EVNs) compared to initial demand letters or model validation notices.
Neobank Reduces Cost, Improves Performance: Retain’s Digital-First Approach Beats Call-and-Collect
Retain’s digital-first approach beats call-and-collect for online-only bank’s delinquent customer communications.
A Busy Summer for the CFPB—And Consumers Will Benefit in the Long Run
It’s a busy summer for the Consumer Financial Protection Bureau (CFPB)—Supreme Court rulings, fine print warnings, new registries, and more—all to better protect consumers’ financial health and wellbeing.
Why Switch from Initial Demand Letters to Electronic Validation Notices? Compliance, Cost, and Consumer Preferences
Can businesses and law firms send required validation notices via email and still be fully compliant? Yes!
The Roller Coaster of Consumer Spending, the Whiplash of Consumer Sentiment, and How to Effectively Engage for Collections
The first half of 2024 has been a rollercoaster for both consumer spending and sentiment—and debt collection strategies are along for the ride.
Case Study - Neobank Reduces Cost Per Account by 40% Using Retain for Digital Customer Engagement in Debt Collection
In a head-to-head comparison, using Retain’s digital-first engagement approach cut one neobank’s cost per account by 40% beating traditional call-and-collect.
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